Ticket cancellation is only possible for privately held tickets and must be doneuntil May 4th, 2019. Cancellation fees are € 5,95 plus handling fees. As an example, the overall cancellation fees for a Standard Ticket (€ 210,-) are a total of about €12,81. The amount for other tickets may differ. The remaining amount is then automatically returned to the original payment method.
You will find a link to cancel your ticket in your order confirmation that you received after your order. If you can not find that email, please contact the Xing-Events-Team via support at xing-events.com.
To save cancellation fees, it is also possible to sell a ticket you already purchased and have the name on the ticket changed accordingly. In that case, check the FAQ “How do I transfer my ticket to another person”?